Frequently asked questions

How can I contact you?

To facilitate our mutual correnspondance, we give you the following alternatives for reaching us:
Address: 3 Han Krum str, Burgas, Bulgaria
Telephone number:  +359 886 37 99 99
Email: contacts@promenadetours.com

What is the minimum age for renting a car?

To rent one of our cars you must be at least 23 years old and you must have had a valid driver’s licence for at least 5 years. Clients under that age pay an additional daily fee plus a caution deposit. We would also like to inform you that your request for a rental car may be denied. 

What do I need to provide to rent a car in Bulgaria?

To rent one of our cars you must provide a valid ID or a passport as well as a valid driver’s licence for all the drivers that will operate the automobile. 

What are the requirements for the drivers licence?

Your driver’s licence must be valid at the time of renting the car. If it is issued in Bulgaria, you must provide your certificate as well. If your licence is issued outside the EU we recommend that you get an international one or legalize yours in Bulgaria. Otherwise, when authorities ask you for your licence, you may be fined and the car – impounded.

How can I change or cancel my reservation?

To change or cancel your request at the “Promenade Tours” you need to contact us as soon as possible. You will not be refunded if you make a change less than 24 hours before the appointment you made for getting or returning your rental car. If you wish to lengthen the rental period, you must contact us at least 24 hours before the expiration of your contract. Your request for lengthening may be denied if the car is already requested by another client.